Contact information
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Contact Us
We're Here to Help - Response Within 2 Hours
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📧 EMAIL (FASTEST):
support@fattrap.ca
Average response time: Under 2 hours (business days)
📍 LOCATION:
[Langford, British Columbia, Canada
(Family-owned Canadian business)
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COMMON QUESTIONS:
Which Fat Trap fits my grill?
→ Email us your grill model number + photo
We'll confirm compatibility within 2 hours
Need to return / exchange?
→ See our 30-day guarantee policy
Email us to start the process
Warranty claim?
→ 2-year warranty covers all defects
Email photos + description, we'll replace free
Or just email us directly: support@fattrap.ca
We're real people who actually care about your BBQ experience.
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